Chatbots will soon be an item on the balance sheet of large companies that will invest in this sector to standardize customer support. In practice, Facebook Messenger will allow - first of all the Big 4 of digital - to intervene directly in users' chats both to optimize their service and to improve their lead generation strategy. Microsoft, Amazon and Google Meanwhile, Microsoft is working on Conversation, a platform capable of responding to any request made via voice command.
Additionally, to keep up with Zuckerberg, the company belgium email list recently launched Bot Framework software to allow developers to build their own chatbots at low cost . After Amazon Polly , Amazon Lex will be born in April , which will allow the creation of very advanced chatbots, capable of interacting with both written messages and voice messages. Amazon Lex and Amazon Lambda, Amazon's tools for chatbots. Google , on the other hand, has already launched its personal assistant, Allo, and your writing style to suggest words and emojis in advance.
The largest search engine's answer to Amazon Lex is Chatbase , a chatbot analysis and optimization tool to help monitor and implement them. Chatbot and the world of information The BBC introduced a first version of the application back in 2011 that allows journalists to create chatbots to insert into their content. This tool has extraordinary potential: the user who reads an article and has some doubts about it will be able to choose one or a series of "funnel" questions , which will provide increasingly more specific insights by receiving answers in real time.