Auto-dial: no more missed calls!

[ashammi228]

Content
Do you count missed calls?
We have a solution!
Scenario 1:
Scenario 2:
Scenario 3:
Always be in the know
Scenario 4 or Conclusion:
Not a bad result, right?
The goal of any business is to make a profit. In telegram db search addition to new, fancy ways to increase sales, opportunities for growth often lie in basic things. For example, in missed calls.

We suggest working carefully with those clients that you have already managed to attract: they called your company, but for one reason or another the conversation with the manager never took place.

It's one thing if the call was recorded using IP telephony and the manager promptly contacted the client. Another thing is when the call was missed and subsequently never processed.

Do you count missed calls?
A good sales manager knows that if a customer can't get through to you, they've gotten through to someone else. Not only does missed calls hurt your company's reputation, but they also result in lost revenue.

However, many companies do not monitor missed calls - not only do they not process them, they do not even count them.

In your UIS personal account, you can easily see all missed calls for the required period of time. To do this, set up a filter in the Calls report by selecting Call Status = Lost.


In the provided statistics you will find the date of the call, the subscriber number, the length of the wait for an answer, etc. Analysis of this data will clearly show the amount of lost profit for your company. After all, every missed call is money that you do not earn.

Let's calculate how much exactly a company loses by not processing missed calls. For example, we'll use the indicators of a travel agency.


Travel agency indicators

Incoming calls per month

3,000

Average bill

50,000 RUB

Conversion from call to sale

3%

Percentage of missed calls

20%

Missed calls

600

Lost Profit

900,000 RUB

We have a solution!
The AutoCall service increases department sales by automating the processing of lost calls. Its operation scheme is simple: all calls are recorded in the system, and then calls are planned for them in accordance with certain rules.

Flexible configuration of these rules allows you not to lose a single call. Let's tell you more.

Scenario 1:
The call came in after hours...
9:00 PM, an empty office, a lonely trill from a potential client rings. It will not be accepted and will automatically fall into the "Lost Calls" section. In the best case, you will learn about its existence by looking at the Calls report and, having spent your working time, manually assign a manager and time for a call back. In the worst case, the call will not be taken into account at all, which means it is immediately lost.

Later, the assigned employee will make several attempts to contact the client. In case of failure, he will mark the number in the report as "failed to call" and the issue will be closed. You spent time analyzing missed calls, distributing them between employees, your manager spent time processing them, but in the end you have a zero result.

With the AutoCall service, the work of processing missed calls is automated and this makes it much more efficient. All missed calls are recorded and included in the dialing script. Any error that could cause a call to be lost is excluded!

You set up the number of attempts, time, intervals, a specific manager for a specific type of call, etc. When planning a call, the manager's work schedule and workload are taken into account.

Increase sales with the UIS communications platform
A reliable cloud telephony operator: our own number capacity and the #1 technical support on the market.

Manage communications, control employees and automate the sales department.

Get a consultation

Scenario 2:
- Sorry, I was wrong!
Let's say you're monitoring missed calls. Another missed call, and you assign a manager to call back. The manager calls the client and it turns out that the latter simply dialed the wrong number. It happens!

It's okay if this happens once or twice. But what if the number of such calls is large enough? How can you filter out non-target calls so as not to overload your department with unnecessary work?

Solution: the service allows you to set up callback rules in such a way as to ignore missed calls in which the subscriber waited less than a certain time (for example, less than 5 seconds).