An effective customer service department is more likely to resolve customer issues during the first call or online chat. The higher the first call resolution rate, the more effective your service will be.
Net Promoter Score
Net Promoter Score (NPS) is a metric that aims to belarus mobile database customer satisfaction and loyalty with companies. Companies and organizations of all sizes use this method because it is practical and effective. It consists of periodic online surveys conducted with customers.
We hope that by the end of our content you will be able to answer the question above. As we have said throughout our content, the consumer is empowered, and it is essential to have a good relationship strategy with the public. One of the strategies to improve Customer Experience is Digital Platforms.
They provide contact between your company and your customers. We recommend that you also read about Liferay DXP , where we have produced content talking about several features that can help your business strategy.
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