THE HUMAN FACTOR OF THE AI ERA: MAXIMIZING THE POTENTIAL OF GENERATIVE AI
AI has the ability to redefine the nature of work, improving value delivery and enhancing experiences for both employees and customers.
However, there is a trust kazakhstan cell phone number list gap between the potential promised by AI and its current reality. Recent research from Accenture reveals that while 95% of workers recognize the value of AI, 58% express concerns about job security and 57% seek clarity on its implications for their careers.
For organizations, bridging this trust gap starts with transparent communication about their AI strategy. By showing examples of how AI amplifies human capabilities and highlighting its benefits for training and development, organizations can build trust and alleviate concerns among their workforce.
In the customer service space, automation and AI are redefining roles and responsibilities. However, the effectiveness of these technologies depends on human input. Former customer service employees, with their skills in communication and problem solving, are finding new roles in prompt engineering, optimizing AI models for improved customer service.
Despite the potential of AI, Accenture’s Pulse of Change survey highlights a troubling gap in workforce reskilling efforts. While 94% of executives plan to increase technology investments, only 26% of those investments will be allocated to reskilling. To fully harness the potential of AI, organizations must prioritize reskilling initiatives and equip their workforce with the necessary skills.
The future of programming with artificial intelligence: AI revolutionizing the way we code
-
- Posts: 257
- Joined: Tue Jan 07, 2025 4:20 am