Eugene: Generally it’s very sudden. It’s nothing that we can really react to when it happens, but we try to be prepared for things like hurricanes because they happen every year. By the summertime we try to be prepared. We usually have one more customer service rep than we actually need just because we know in the second half of the year, it could be very, very busy.
Lately, every industry’s had supply chain issues, so it’s been more difficult. We just finished a second warehouse right next to our current warehouse. Our goal is now that we have a lot of space, by the summertime we’ll be able to order a lot more inventory than we’ve previously been able to. That way, by the time those disasters hit, we’ll be able to ship them right away as opposed to waiting for the manufacturer to send it to us and then sending it out to the customers.
Eugene: We have some apps and some backend systems that were custom made. The features where we can adjust how the shipping time for a certain product is displayed on the front end, that’s something custom that we had on the back end that makes it very easy for myself who doesn’t have a technical background to do.
There’s a lot of great native belgium mobile database Shopify apps that are available. Anything from creating a menu for you to sending purchase orders, for example. On our products that are drop shipped, we have an app called Simple Purchase Orders. We can select 10 orders and press a button, and it’ll send out to their respective manufacturers and they’ll know to ship the product where before it was all manual. We would type up an email to this manufacturer and say we need this shipped over here, and then go on to the next one. Now we can do all that with one click.
We use an app for our upsells and cross-sells that we discussed previously. What shows our related products, or similar to the products that you’re looking at, that’s something that we had built custom. Our cross-sell and upsell app, it’s actually called Cross Sell. We use an app that our developer customized a front end to match to our website. On the back end, it’s all the cross-sell app.