Merchants can learn a lot from dissatisfied customers, which is why customer surveys and listening to negative reviews is important. Customer frustration can be one of the biggest tools for turning an unhappy customer into a happy one.
Going above and beyond for customers
Overall customer satisfaction isn’t just achieved by a new customer portal or education efforts, however. The customer service team plays a huge role in cultivating loyal customers and increasing customer satisfaction scores. The BIOHM customer service team still works to make customers happy, but now they have the portal that gets rids of a lot of friction surrounding subscription management. They’ve found that going the extra mile for customers can create a loyal customer for life.
“We try to go above and beyond for our customers within whatever aspect we can…We will try to do anything to make sure that the customer has the best experience possible, because indonesia phone number list at the end of the day, that’s what keeps people coming back. And that’s what keeps them wanting to be a part of your journey.”
—Melanie Corrigan, Director of Ecommerce and Marketing at BIOHM Health
To prioritize customer success and a better understanding of their products and services, the BIOHM team decided to get active on social media and share more about what they do. Through education efforts and an ambassador program that’s open to everyone, they can meet customer expectations and inform shoppers about the products they’re purchasing.