How to Speed Up Fake NDR Escalation Resolutions?

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Reaching Out to Your Key Account Manager (KAM) to Escalate Issues
In case you need to reach out to your Key Account Manager (KAM) to escalate certain disputes or issues, you can follow the steps below:

Login to Shiprocket with your credentials.
At the top right corner of the page, click on the profile icon.
Go to your profile name. Here, the contact details of your KAM, including their name, contact number, and email address, will be visible.
You will also find the contact details of the Level 2 and Level 3 manager. You can write to them if there is an issue that needs to be prioritised or urgently looked into or if you are not satisfied with the resolution provided to you.
There might be situations where you will need to escalate an issue bulgaria phone number list to your KAM’s manager or the escalation desk. In such cases, you must share the Ticket ID and your concern in detail so that we can offer a prompt and satisfactory resolution.


You can follow the steps below to speed up fake (Non-delivery Report) escalations resolutions in Shiprocket:

Contact the NDR’s desk team as soon as you receive an NDR. You can contact them at 9711623070 from your registered phone number.
If you want to directly connect with our NDR desk, you can do so by dialling 8510036060 or 8510042020 from your registered phone number.
Share the buyer details as well as the issue with NDR.
After you have raised the escalation, inform the buyer that the courier might contact them to verify attempts or reattempts. Also, ask them to be prepared to make the payment in case of COD orders.