In addition, a loyal customer will be less sensitive to price variations, as their attachment to the brand goes beyond simple financial considerations. This gives your e-commerce the opportunity to
It is also important to note that retaining your customers thailand whatsapp number helps improve your retention rate . In fact, they will be less likely to go to your competitors, thus reducing the risk of customer loss.
Not to mention that loyalty helps to make the customer acquisition cost profitable. If the cost of a customer is around €50, it is more interesting if this one brings you 2, 4 or 10 orders rather than just one!
A stronger attachment to your brand
Establishing a loyalty strategy helps create an ongoing relationship between you and your customer, fostering a sense of trust and familiarity. When a customer has repeated positive experiences with a brand, they naturally develop an emotional attachment.
Remember, your customer needs to be valued. They need to feel recognized and truly part of your community. Make sure to provide positive, consistent experiences with every interaction that will build your customers’ trust in the brand. Consistency in product quality, customer service, and other aspects helps build that strong connection.
Recommendation from loyal customers
Over the years, word-of-mouth has become an undeniable force in the world of marketing. You will agree with me that we place particular trust in recommendations from our friends and family , much more than in reviews left by strangers on the web or in communications from the store itself. Your loyal customers hold the power to become your most fervent ambassadors, transforming themselves into true spokespersons for your brand.