Achieving the required flexibility with regard to setting up a smooth logistics process also comes with its challenges. The Sendcloud E-Commerce
Over 76% expect to choose the time period for the delivery of their order, and a whopping 71% would like to be able to choose the exact delivery date. To be able to offer your customers a service this flexible, you need logistics management that you can trust to smoothly transfer shipping-related information.
s
You should always keep the customers’ perspective in mind in the process as they’re ultimately the ones who determine how successful your online shop will be. Never forget that!
For more insightful information belize telegram screening about consumer behaviour in ecommerce, check out the Sendcloud E-Commerce Delivery Compass 2021 provided by Sendcloud.
Internal vs external logistics
The success of your online shop depends heavily on your logistics management. This requires careful consideration and organisation on your part so you can fulfil your customers' needs, gain market shares and differentiate yourself from your competitors. But as is often the case in ecommerce, there’s no ‘one size fits all’ solution here. Your industry, product range and target audience all play a role in determining which solution is right for you. It’s a case-by-case decision.
The most important question you need to ask yourself is: Do you want to take on your entire logistics management by yourself or outsource (parts of) it to an external logistics partner?