You have the opportunity to generate more leads (important for marketing, sales and distribution managers). You can address your customers in real time, clear up doubts and thus reduce shopping cart abandonment. With Userlike 's customer profiles, you can quickly learn more about your customers.
With the website chat and the Smart FAQ, you can answer your customers' questions quickly and easily. You decide how you want to get in touch with your customers - easily switch between chat and video call. This way, your customers get to know you better.
Increase the average order value of your customers. Influence your customers' purchasing decisions. Your chatbots give personalized product recommendations or further recommendations. This can increase the order value.
Reduce your costs for email, phone and other support services . You can serve multiple customers more easily, reduce phone contacts and make your work even easier with chat macros.
Let automation help you. Chatbots handle the initial norway number dataset contact and answer common and simple questions. If necessary, they transfer customers to their human colleagues. This way, you can offer support around the clock and don't have to worry about not being able to help all customers.
Improve your hiring process (important for hiring managers). How about offering potential candidates a direct contact option on your careers page? Candidates can ask you questions directly. You can clear up misunderstandings and ensure candidates get back to you.
Gain the trust of your customers. Trust grows when your service is particularly personal. You can achieve this through personal exchanges or consultations on the screen.
Build closeness to your customers. Reach and support your customers where they communicate and spend most of their time online. With Userlike, you can be reached on WhatsApp, Facebook Messenger, Threema, Telegram, your website and soon also on Instagram. Customers will contact you more often if they know where they can reliably reach you.
What did I try Userlike for?
I took a closer look at Userlike for two possible uses: the website messenger and the WhatsApp business link. Two communication channels that I know are used very frequently and with pleasure.
The website messenger from Userlike
Anyone who has ever integrated a chat function into their website knows how complicated the process can be – after all, chat and website CMS must be easily linked together.
How do you find out about this at Userlike ? It's easy: use the Userlike Guide . There you will find an overview of all the options you can use to link your website with the website messenger:
Userlike Tutorial Page Screenshot
My tip: Check out the page before linking if you are unsure how to proceed. I linked the website messenger to WordPress for testing purposes:
1. Go to the WordPress plugin overview page
You don't actually start in the Userlike account, but log in to your WordPress CMS and navigate to the plugin overview page. There you click on install.
Userlike WordPress plugins screenshot
2. Search for Userlike plugin
All you have to do is enter “ Userlike ” in the search box at the top right of the following page. The plugin should appear immediately. Click on install
Install Userlike WordPress Plugin Screenshot
3. Enter Userlike widget key
After installation, you will immediately notice that the Userlike website messenger is already visible at the bottom right. But it doesn't work yet. To do this, you must enter your Userlike widget key on the Userlike plugin page in WordPress .
You can find the key in your Userlike account under Channels > Website widgets > Install (far right) > Dropdown menu > Login details for apps. A little hidden, but you can find it with a little patience.
Userlike WordPress plugin screenshot
4. Check the link
To find out if everything worked, log in to your Userlike account. There, select the Channels > Website widgets section. The link should then be stored there. If you see “OK” in the status, everything worked.
Userlike Channels Screenshot
A look at the message center also confirms that the connection is working. You can tell this because there is a small green dot next to your avatar in the bottom left and the control above it is set to “online”.