Long-term customer loyalty to your company is a sensible and effective alternative to acquiring new customers. A positive relationship with your existing customers is crucial.
Instead of putting all resources into acquiring new customers, it is much easier, cheaper and faster to convince existing customers to do business with you or to do a product together. Despite all this, many companies focus on new customers because they are seen as an important driver of growth.
Customer retention is crucial to any successful business strategy . It includes all measures aimed at retaining existing customers in the long term and strengthening their loyalty. So how can I increase my customer retention?
"Forced" customer bosnia and herzegovina telegram screening loyalty
agree on long-term or framework contracts
If you want short-term results , then the only measures that will probably help are those that are not necessarily good for your customer loyalty in the long term. You can achieve "forced customer loyalty", for example, by agreeing long-term or framework contracts with your (important) customers.
It sounds banal, but if, for example, you work regularly for a customer as a service provider, you could offer them a contract that creates planning security for both parties with regular quotas. It is common practice in many B2C businesses and is also used for many services for companies. Once the 24-month contract has been accidentally extended, you have the desired customer loyalty. You can probably answer yourself how happy the customer will be with it.