find good specialists;
create scripts.
Of course, the first option looks vietnam number attractive. On the other hand, there are many companies that conduct sales, but there are not enough qualified salespeople for everyone. Moreover, assessing the level of employee competence is a difficult task. In some cases, even statistics can be deceptive. Therefore, let's consider the second option.
A script is a sample of a telephone conversation between a manager and a client. It helps systematize successful conversations and increases the effectiveness of hot calls.
Stages of a telephone sales script
Greeting. Start the conversation with a greeting and introduce yourself. Tell about the company and its activities.
Appropriateness of contact. Find out if it is convenient for the other person to have a conversation now. If it is not possible, ask when you can call back.
Let's find out more. Remind the client that he recently performed a target action: contacted by phone, sent a letter, added a product to the cart, etc. It is necessary for him to confirm this.
We discuss the main purpose of the call and provide possible support.
Introducing the product. At this stage, it is necessary to dispel all the client's doubts.
Responding to objections.
We confirm the order and say goodbye.
Stages of a telephone sales script
Basic principles of interaction with clients
The content of this structure is determined by the nature of your company and the specifics of interaction with clients. But each scenario should be based on the following principles:
Equality. Relations with the client should be close to friendly. The task is to provide support in solving the buyer's problem, because a real friend always comes to the rescue. However, excessive persistence should be avoided, as this may cause doubts. The interlocutor should come to a decision about the purchase independently, and your role is to convey information about the advantages of a particular product for this client. It is important that there is a dialogue, and not one-sided communication.
Buyer's importance. Show a genuine interest in cooperation with the interlocutor. This will allow you to earn additional bonuses and create a basis for building long-term relationships.
You have knowledge about the product. The employee should be well versed in the assortment and products of the organization that he offers, instead of reading text from a sheet of paper. In fact, the client who shows interest is already aware of the product.