What are the different types of process models?

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Process models are tools that make abstract, complex work processes more tangible by providing a concrete illustration of how processes work and how they fit together. Common examples include process frameworks, process documentation such as RACI charts and process maps, and process design tools like flowcharts and simulation software. With process models, leaders can literally see how processes interact in order to coordinate improvement projects, choose the right measures, and manage resource and staffing needs.


Attempting to improve your business without a process model saudi arabia mobile numbers list is like trying to put together Ikea furniture without the directions. Sure, people do it all the time, and a few lucky folks might end up with something approximately resembling the result they wanted. But more often, you’ll put in a screw here only to find out later that you needed to put that screw there. Soon, everyone’s sweating, arguing, and trying to just finish the job as soon as possible. But at the end, you’ve got a bunch of parts left over and one weird, wobbly piece of furniture.


That’s why leading organizations use process models. In fact, most use more than one, because different process models capture different levels of granularity. The broadest viewpoint on process comes through frameworks like APQC’s Process Classification Framework. A framework is a hierarchical decomposition of the business that describes work in terms of:

high-level categories (such as “market and sell products and services”) which unfold into
process groups (such as “understand markets, customers, and capabilities”), which unfold into
processes (such as “perform customer and market intelligence analysis”), which unfold into
activities (such as “conduct customer and market research”), which unfold into
tasks (such as “understand consumer needs and predict customer purchasing behavior”).