Finally, what steps should KM take to better enable the business?

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tasmih1234
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Finally, what steps should KM take to better enable the business?

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Carla O’Dell: Number one is to understand the business and to understand its needs. You don’t get that by sitting in your office and reading about it; you get it by interviewing people and actually going and watching them work and being in their meetings, being humble enough to just sit there and have them tell you what’s going on. The goal is not to be a domain expert, but to understand. You’re going to be looking at this situation through the lens of a KM person and you’re going to see things that they’re not going to see because that’s not their lens. We’re going to talk a lot about techniques for doing that at the conference. Dorothy Leonard is going to talk about it in her keynote, Nancy Dixon is going to talk about it in her workshop, and we’ll be doing it in many of our design and strategy sessions.

Stan Garfield: Start by identifying the top three business objectives and use these to meet the biggest needs of the organization. Then articulate your end-state vision, defining what KM looks like when it is working. Work relentlessly towards making that vision a reality by continually implementing, improving, and iterating. Don’t roll out KM tools or talk about driving jordan mobile numbers list adoption. Instead, define compelling use cases. Understand why people don’t share their knowledge, help them see why they should, and motivate them to do so. Engage a wide variety of representatives throughout your organization to determine what they need and to be KM champions.

Bob Armacost: The mission of an effective KM capability is to enable its people to make better decisions, take action, and deliver results in support of the business’ strategy. As a result, it is critical that the key performance indicators (KPI) for the KM program be focused on business outcomes, and that these be used to drive the metrics and scorecards used to report on each of the KM programs and activities. This will ensure a “front line” (as opposed to “back office”) focus by the KM leaders and participants.

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