process of “educating”

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Solution: Here are some points to keep in mind to make communication with customers more natural and fluid:

Prefer human agents over automated responses,
Call the customer by name to create an atmosphere of trust,
Keep your answers simple and precise,
Use technical terms only when necessary,
Before including a response in a script, ask yourself how it helps improve the customer experience,
In addition to all this, make sure to keep in mind education (both in the sense of manners and in the the client) to avoid communication gaps.

Prioritize a pleasant experience
The conclusion to all this can be summed up in a survey philippines mobile database published by Gartner, which shows that 64% of consumers believe that experience is more important than price when making a purchase.

Delight your customer service by responding quickly, staying proactive and keeping conversations simple and personal, and your brand will soon enjoy measurable benefits across all customer service applications.