Solve problematic situations. If a customer wants to know why their order is taking so long to arrive, a chatbot won’t be able to answer. In such cases, the bot can act as an intermediary: it will find out the order netherlands telegram mobile phone number list number and other details, and then pass the information on to the manager.
The chatbot saves the manager's time because the employee does not have to clarify information about the order
How to Create a Chatbot for Your Business
There are three options:
use the internal tools of social networks and messengers;
build a chatbot in a service constructor from ready-made templates;
order it from a specialist.
In Unisender and Botmaker in the fall of 2022, you can create a chatbot only for Telegram, in Botmother - for Telegram, Viber, VKontakte and Odnoklassniki. A specialist will make a program for any platform: a company website, social networks or messengers.
Set up auto-responses. Some social networks and messengers have built-in tools that you can use to create a chatbot.
No need to use third-party services, there are detailed setup instructions.
Not all social networks and messengers can be configured.Assemble in the service constructor. Ready-made chatbot templates are suitable for standard tasks: receiving requests from clients, answering questions or reporting on the order status.
Often, the first bot or a bot with a limited number of subscribers is made free of charge by services. For example, Unisender and Botmaker allow you to use their platform without paying if the bot has less than 500 subscribers. When you get from 500 to 1,000 subscribers, you will need to switch to a paid plan.