You’re Not Providing Multi-channel Options for Engagement

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According to Insurtrech Center data, customers who frequently use Interactive Voice Response (IVR) return a 25% higher retention rate than those who rely solely on communications with live service agents. However, there will of course be times when a customer prefers a human interaction. The trick is to provide options for all the kinds of communication that your customers routinely or occasionally employ.

With a multichannel communications platform bolivia whatsapp number data like IDT Express Omnichannel Messaging, you’ll have access to a broad spectrum of engagement options – voice communication, SMS, social media messaging, etc. – on a platform that ensures seamless messaging across diverse channels.

6. You Don’t Have Quality Data about Your Clients
High quality data enables successful automation, which in turn promotes engagement and customer retention. For multi-channel engagement, you therefore need synchronous, regularly updated and high quality data systems – ideally, with powerful analytics and reporting capabilities. Remember that automation enables your customers to take the lead in solving problems, making payments, and accessing relevant information.

With the IDT Express Omnichannel Messaging platform and IDT Express API, you can integrate your multichannel communications with your Customer Relationship Management (CRM) and other customer-facing systems, to develop a single customer view across multiple channels. Using data analytics and reporting tools, you can develop a clearer picture of each customer and their insurance communications journey. In addition, you can develop useful insights into how client interactions and behaviors can drive future engagement.