Investigate what happened and advise

[mstakh.i.mo.mi]

(13) Resolve related issues promptly Sometimes regular problems will occur unexpectedly. It doesn't matter whether it's a big problem or a small one. There may even be situations where the problem isn't caused by you, but by external factors. A normal person would not intentionally seek trouble. But when a problem occurs, you can i. Pretend like nothing happened Assuming the problem will resolve itself. If a guest complains about a specific problem, and the problem is not yours, or caused by your homestay, try to delay responding to the guest.


ii. the guest to resolve it themselves After you investigate what happened, it bc data thailand turns out that the problem wasn't caused by you. Why bother getting involved in something that has nothing to do with it? After all, you're just renting out accommodation, not a problem solver. Right? iii. Help as much as you can. Or you can take proactive steps and try to help solve the problem, to the extent you are able .


If you want to take this action, in the first place , there must be a willingness and desire to do so. Not everyone has the will to do all this. After all, we all have enough personal problems, why bother with other people's problems, right? Your guest has a problem with their vehicle, there are many workshops, you can use Waze or Google. Your guests want to buy a cake, isn't this going to bother you? Go to town, it's okay to wander around the city for two hours, it's not your problem.