Let them know that you are a professional in your field

[mstakh.i.mo.mi]

Such clients are very friendly, look into the eyes during a conversation, do not disdain handshakes. The main signs of a "lively one": He is not afraid to take risks and perceives risk as a necessary necessity. Inattentive during consultation. Makes decisions instantly. How to deal with a "lively" person? Convince them that your offer is exceptional. Use the popularity of the offered product as proof. Do not interrupt, even if the buyer talks too much.


and you can and should be trusted. Main triggers: status and comfort. "Shy" Always mom database doubts, unsure of themselves and their intentions. Such buyers do not like attention to their person. During a conversation, they often stand with their eyes downcast, are embarrassed to ask questions. They study the goods themselves and remember the price. "Shy" people are characterized by mistrust. They often feel that someone is trying to deceive them.


If you approach and offer help, there is a high probability that you will hear a refusal in response. Features of this type of buyers: They don't like outside interference. They lack determination and constantly doubt something. Never sure of your choice. If the work with objections is carried out at the highest level, the “shy one” will most likely leave you with a purchase. How should a salesperson behave if the client is a "shy" person? Ask the buyer questions that require a detailed answer.