Best Live Chat Apps to Choose From

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Convenience and reliability are what customers want more than anything else when it comes to customer service.

Any problem encountered by the customer must be resolved as quickly as possible, to avoid frustration.

Live Chat does this better than anything else on the market and all customers have to do is press the chat button and someone will be there to assist them.

Some of the common issues that support teams usually face, but can be easily solved by adding a live chat widget, are:

Varying time zones make phone calls difficult and awkward
Emails take too long to get a response
Self-service platforms are too impersonal and do not always cover all possible issues
With a great live chat app, not only will all these issues be a thing of the past, but your support team members will also be able to multitask, sometimes even chat with multiple customers at once, without compromising service delivery.

This is the reason why, given the various communication options, the majority of customers will opt for the live chat app.

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When it comes to choosing the right app for your business, there are many things to consider.

Making the wrong choice at this stage will severely limit your ability to be 100% available and helpful to your customers.

Here we will review some of the best live chat apps on the market and showcase their virtues to help you decide which one is best for you.

1. Chatway
Exceptional customer service is no longer a luxury, but a necessity for businesses of all sizes. To ensure that your customer interactions are efficient, personalized, and timely, you need the right tools at your disposal.

Chatway is the ultimate solution to improve your customer service.

See firsthand how Chatway improves your customer support with its intuitive features and seamless integration:


Real-time communication : Engage with your customers in real time, providing instant solutions and building stronger connections.
Customizable Interface – Customize your chat widget to match your brand identity, ensuring a consistent and professional look.
Visitor Insights : Gain valuable insights into visitor behavior, preferences, and pain points, enabling you to provide proactive support.
Team Collaboration : Collaborate with your support team via internal chats, ensuring a unified and efficient approach to customer requests.
The best part? Chatway offers all these amazing features for free .

Advantages

Free to use
Excellent customer service
Available on mobile and desktop
Pricing: Chatway is available for free. Try it here!

2. Cottages
First on our list is Cottages , a live chat app trusted by over 150,000 users worldwide. It’s no coincidence that this app consistently receives five-star reviews from most of its users.

The moment you start using Chaty, you will know the difference between simply providing support to your customers and building a strong relationship with them.

Chaty live chat app covers all popular social media platforms like Facebook, Whatsapp, Telegram, Viber and over 20 others, giving your customers instant access to your support team wherever they are.

A promotional image for Chaty, showcasing its interface with options for over 20 supported chat apps and platforms.
This allows for frictionless communication because customers can talk to you using the platforms they feel most comfortable with, rather than being limited to a standalone chat app.

Chaty's user interface is very good even in its original form, but the developers have gone one step further, allowing you to customize the platform to match your brand's unique style.

With just a few clicks you can change the color, font, button position and a host of other features.

This versatile website chat plugin features fully vietnam news latter customizable triggers and targeting capabilities that let you select when to reach the right customers.

You can choose to target customers based on scroll time, exit intent, or specific date ranges.

A pink flamingo float is in clear water, displayed on a website with a chat feature on mobile and desktop screens.
Finally, Chaty offers free chats for up to 50 visitors per month, and for those who want something more, the prices are very competitive. Some of Chaty's distinguishing features are:

Supports over 20 social media platforms
Fully customizable
Great user interface
Awesome triggers and targeting features
It works out of the box
Support Whatsapp plugin for website
Pricing: Free for up to 50 visitors, then starting at $9/month

Try Chaty for free!

3. Tizio