Help! My Google My Business Listing Was

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Need Help With a Suspended Listing?
Discovering your Google My Business account has been suspended can leave you feeling vanquished. Not to mention, it’s a frustrating experience because Google won’t tell you what went wrong to maintain the privacy of its users.

While it’s not ideal, it’s important to know what to do if you get suspended. To help you have peace of mind during a stressful situation, we’ve broken down what you need to know about suspended GMB listings.

Hard Suspension VS Soft Suspension
There are two types of suspensions, soft and hard.

Soft Suspension
This is when you login to your GMB account and see the “suspended” label indicating iceland phone number list the account has become unverified. While speaking with Google, they’ll refer to your account as being disabled. You won’t have the ability to manage your listing, but it will still appear in Google and Google Maps. A soft suspension usually happens because of an issue with the user or Google account—not the actual business.

A soft suspension will not usually impact your ranking if it was wrongfully suspended and is later reinstated. However, you will likely lose photos and customer reviews.

Important: When an account is suspended, all the accounts managed by that user will also be suspended. For example, if an agency manages your account and they’ve been suspended from GMB, you need to remove them as a Manager before appealing to Google.

What Do I Do if My Account Gets Disabled?
Review the Google My Business Guidelines.
Sign in to your Google My Business Account.
Ensure all your listings comply with Google’s guidelines.
Contact GMB Support and submit a request for reinstatement.
How Do I Avoid Getting My Account Suspended?
Use an email address that matches your business’ website domain
Maintain White Hat SEO practices
Make sure all your information is accurate
Remove anyone who doesn’t need profile access
Follow Google’s content and conduct guidelines
Why is GMB Support Telling Me to Create a Duplicate?
As you try to reinstate your GMB listing, you may get the following notification from GMB’s support teams:

“I would like to inform you that the existing business page under the account cannot be reinstated. Therefore, in order to make the business page live on Google you need to create and set-up a new business page for the location and get the page verified.”

This is a bit confusing, as you might think Google wants you to make a new listing. This isn’t exactly accurate. Instead, it wants you to:

Add a new listing in the GMB dashboard.
Go through the verification process.
When prompted, claim the existing listing on Google Maps.
Ultimately, this verifies the original listing, instead of making a duplicate

Hard Suspension