Over the past couple of years, artificial intelligence has entered our lives in ways we never imagined before. Everything seems more and more like something out of a movie, and because of the many possibilities AI offers, companies have decided to adopt this technology for their businesses (usually using it to automate customer service).
That's why at Callbell we decided to create an integration with OpenAI – ChatGPT and create this short guide to show you how you can connect WhatsApp to OpenAI and have an automated chatbot in 2024.
What is OpenAI?
OpenAI is a group dedicated to the development and study of AI or viber database artificial intelligence. It created ChatGPT, an artificial intelligence service that helps users with various tasks including content creation, research, and more.
The most commonly used functions are:
a) Analysis of quantitative data
b) Personalized interaction with users
c) Creation of new business solutions
What is Callbell?
Callbell is a multi-device, multi-channel, multi-user platform that allows you to manage communication from messaging apps like Facebook Messenger, WhatsApp, Instagram Direct, and Telegram in one place.
This tool brings great added value to companies thanks to its multiple additional functionalities, they have not been satisfied with just managing communications, but have chosen to create a powerful CRM within its system with which customers can create lists and databases, they have sales funnels that allow tracking the customer purchase cycle within their conversations, they have a powerful chatbot unique in the market that not only automates conversations, but shares multimedia content, videos, documents, addresses on Google Maps and many more things.
Additionally, Callbell offers specialized indicators for sales and support teams, as well as different types of integrations with WhatsApp so you can test and manage your contacts, integration with the WhatsApp Business API, QR login, and integration with the WhatsApp Cloud API (the latter allows self-management of the API and offers faster updates).
Finally, Callbell's support is exceptional and they take care to help all their users with whatever they need.