In addition to NPS , there are many other metrics that will allow you to understand the state of your relationship with your customer.
These numbers can come from reports based on their behavior whatsapp number list or from surveys that will allow you to gather information.
In the latter, you can obtain user opinions more directly, while the former will provide us with data through their actions.
To have complete information, it is important to gather as much data as possible; you must keep in mind that a single indicator will not provide enough material.
In addition to the Net Promoter Score , there are other ways to measure through questions.
The CSAT (Customer Satisfaction Score) gives us an approximation of customer satisfaction through a direct question: " How satisfied are you with X?" The numerical answer should range from 1 to 5 or 10.
The Customer Effort Score measures the customer's effort in interacting with the company. In this case, the question would be: " How easy was it to use X service?" The answer should be between 1 and 7.