Focusing on your customers will allow you to increase their loyalty, improve their satisfaction levels, and boost your business's loyalty rate . As a result, all of your company's indicators will be significantly enhanced.
A customer-centric approach is a true business philosophy that fosters engineer database positive consumer experiences at all stages of the buyer's journey.
In a context where most business operations are conducted digitally, customer experience takes on a higher value. Today, a user can find multiple offers for the same products and services you sell in just a couple of clicks.
This is why it is essential to add value to the proposal by emphasizing quality in all customer service, sales, and after-sales processes.
73% of companies with an above-average customer experience perform better financially than their competitors. (Forbes)
Continue reading to learn about the main challenges startups face in becoming customer-centric companies.