The waiting time on the line also increased, which caused customer dissatisfaction. The company estimated that they needed at least 50 new employees to efficiently handle the increased traffic. Finding a solution After reviewing the statistics of call distribution by request topics, it became obvious that the majority were for typical tasks, such as clarifying information about an order, calculating the cost of sending, or changing the delivery date. voice menu with Smart IVR, supplemented with speech synthesis and recognition technologies within the additional Question-Answer function. To ensure that the capabilities of the smart menu are not limited to routing calls using voice commands, we have set up integration of the PBX with the company's CRM system to load and voice user variables directly during a conversation.
Thus, in just a week, the menu included a function algeria cell phone number list for clarifying the delivery status using a voice robot. Results According to the head of the call center, after just one month of using the Question-Answer function, the participation of operators in informing about the delivery status dropped to 5% - the remaining 95% of such requests were processed by a voice robot. This made it possible to reduce the workload on operators by 2% and reduce the waiting time for a response. It was decided to continue working on expanding the functions of the voice robot in order to transfer most typical requests to it, including placing delivery orders, as well as outgoing communications related to mass calling.Today's car owners, with rare exceptions, constantly use various services to plot routes.
At the same time, a smartphone as a navigator has a number of disadvantages: notifications are distracting, the battery drains quickly, and the accuracy of orientation, especially outside the city, often leaves much to be desired. A GPS navigator can be a great alternative to a phone if you buy Internet traffic from a mobile operator at a fair price - as is the case with MCN Telecom. We will tell you which MCN Telecom tariff will allow you not to overpay for using another device, but first let's figure out why a navigator needs a SIM card and whether it is possible to do without it. Navigator with a SIM card - is it really more convenient? Let's say right away that most car navigators can work without a SIM card - a GPS module is used for orientation, and maps loaded into the device's memory allow you to move along a given route.