Of course, we will talk about the rating , because it is an integral part of any promotion, even “card”!
Working with reputation affects not only the search results themselves, but also the user's trust in your organization. At the same time, it is important to emphasize that preference is given not to positive reviews, but to negative ones. Psychology says that people are used to looking at the negative more, thereby trying to minimize the bad experience of others for themselves. The best solution would be to file a complaint with the service support with a request to remove the review. However, this is not the most reliable option, because the review can be counted as “Individual opinion”, although it is worth trying.
So what can we do as marketers?
The answer is simple : pay special attention to philippines mobile database responses to reviews with a low rating.
Yandex itself confirms that negativity has a strong impact on the rating, and to minimize it, you need to write out full responses. Thus, the platform sees that you are working on your reputation, and you care about it.
Moreover, from personal experience, it was recorded that the more often you respond to negativity, the less often they are moderated and published!
There are also cases when the person who wrote a bad opinion will delete it precisely because of your constructive response.
Our recommendation: do not ignore negative reviews.