Send Automated SMS and Email Notifications:

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Create a Sense of Urgency: FOMO!
Use strategies and approaches to make the customer opt for prepaid instead of COD. Offer limited-time sales only for prepaid orders to create a sense of urgency and excitement. Provide special and attractive discounts, coupons or gifts to all clients who pay in advance for a specific time. It can reduce COD reliability, reduce RTOs, and enhance prepayment transactions.

Smart Communication Solutions: Maximise Conversions and Reduce RTO with Shiprocket Engage 360
Communication is one of the most crucial factors for the efficiency of COD orders and the reduction of RTO ratios. Shiprocket Engage 360 offers advanced communication tools to enhance customers’ experience and reduce COD RTOs.

Here’s how Shiprocket Engage 360 can revolutionise your approach to handling COD orders:


Shiprocket Engage 360 assists businesses in delivering automated SMS and belize phone number list emails at appropriate times to the customer about their orders and delivery. Real-time updates can reduce the chances of customers declining deliveries as they are informed in advance. Automated communication promotes periodic customer feedback and makes the shopping experience more enjoyable.

Personalise Communication:
Shiprocket Engage 360 offers a personal messaging system to know the customer’s history and preferences. You can optimise customer relations and enhance brand image. Thus, such individualisation of addressed subjects within the context of the post-purchase communication should be a way to increase satisfaction and customer loyalty and decrease returns.