Shopware's second webinar week took place! After hosting a webinar week on business scaling for the first time in March, we provide now the recordings of our second webinar week (please note that all webinars were held in German). This time the topic was Customer Experience. In this blog post, we'll tell you all about why this issue is more relevant than ever, which webinars took place, and how you can watch the German recordings for free.
Content
1. Customer Experience – what does it actually mean?
2. The advantages of an outstanding customer experience
3. Do you remember Hannah?
4. Shopware Webinar: the algeria telegram screening topic of customer experience
5. The program for our webinar week on the topic of customer experience
6. Register for our webinar week!
Customer Experience – what does it actually mean?
Customer experience describes how customers perceive your brand or company. The term refers to their overall experience with your business – every interaction and touchpoint before, during and after the purchase shapes your customer's shopping experience.
The experience itself consists of many factors: from the first impression you make with your brand to appealing offers in your store, to user-friendly customization options in the shopping cart. Elements such as good customer service, uncomplicated returns, or fast shipping also play an important role.