Welcome to the Customer Happiness Circle! Only happy customers come back, and only happy customers recommend your store to their friends. This series of blog articles helps you find ways to make your online store customers happy and eager for more.
Episodes so far
Episode 0 – Introduction: Customer Happiness expert Johannes Altmann explains why the subject is so important and outlines the building blocks you can use to inspire your customers.
Episode 1 – Usability: find out how usability errors come about, how you can avoid them, and what impact good usability has on your users’ enjoyment of your store.
Episode 2 – Experience: this episode reveals what impacts customers and offers you an inspiration to conjure up an unforgettable shopping experience.
Episode 3 – Brand belonging and your online store: in this episode, you'll learn how to make your online store your customers' favorite and create brand belonging.
Episode 4 – Touchpoints: episode four is latvia telegram screening about touchpoints of your brand that your customers interact with.
Episode 5 – Cluster costumers: what types of systems exist, how can they benefit you, and how can you utilize customer clusters to accurately depict your customers and their needs?
Episode 6 – Continuity: discover how to organize your business to ensure 'We make the customer happy' isn't a fleeting goal, but rather a constant focus on your agenda.
Social media is all about stoking desire, now more than ever. It offers authentic stories, philosophies, lifestyles, or even just that perfect piece of advice you’ve been looking for. An original, stimulating concept can turn a simple browse into a memorable experience so that your store, your brand, and your products leave a lasting and unique impression. But where do you belong? Which story fits your company, and what do you need to do to become an “experience”? Let this episode of the Customer Happiness Circle inspire you with the answers.