all begins with showing the customer that you care about their issue. Customers want to feel like a priority to companies from which they purchase their products.
Ensure your customers that you are investigating the issue, and let them know you are finding out what options may be available to them. Don’t sound negative when you are delivering this information, but instead sound confident that you will be able to find a resolution that works for both the customer and your honduras telegram screening company. In addition, it’s absolutely vital that you sympathize with the customer over their current situation, as this will allow them to perceive the issue as an honest mistake – not negligence.
Perception is largely defined by the language used in one situation or another, and customer service is no different. Instead of telling customers what you can’t do for them, use positive language to better communicate what you can do for them.
“We can’t refund you today, it’ll take up to a week for the refund process to complete and transfer the money back into your account” to a customer in need of a refund. Instead, say “We’ve just sent your refund request, and you expect to see the funds returned to your account within the next 5-7 day.” Each of these sentences conveys the same information, but the latter is far more likely to leave customers with a positive perception of the interaction they had with your customer service department. The customer knows something is being done about the issue, and they can expect results as soon as possible.