That’s when Wonderment came into the scene. Wonderment’s team reached out to Andy and asked if they could partner together to create an incredible post purchase experience for Kith. Even though Andy was in later stage conversations with another vendor, he was open to entertaining the possibility of working with Wonderment. Why? Flexibility in pricing and design, and an incredible product support team.
“[Wonderment] had just rolled out this headless, API front end, where we could really make this tracking page look custom. We were certainly very impressed by Wonderment’s service level, and also impressed by the tech…part of what’s made us successful is we’ve been really savvy with the vendors that we’ve chosen to work with.”
Kith was eager to benin telegram screening implement Wonderment to build out a post purchase experience, and Wonderment understood the importance of moving quickly. And this speed stood out to Andy. He says,“We implemented it really, really quickly. Wonderment’s support and service team has been outstanding. The technology team has also been willing to pitch in when we needed it. I can’t imagine having implemented this any faster with any other platform. There’s just no way.”
Kith built out an entirely customized post-purchase experience that consisted of storefront-native shipment tracking and transactional messages . In its first 9 months, Kith has drawn north of 7 figures through Wonderment and has seen a decline in customer inquiries about order tracking.