Track Cold Call KPIs and Metrics

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Have this sheet pulled up during your cold calls so you can quickly refer to the sheet and find a response that’s worked in the past. You can update this and make it stronger over time, and even share with colleagues to see what’s working well for them and improve as a team.

28. Recover Quickly from Bad Calls
While it feels good to slam the phone and loudly say “A**hole!” into your cubicle walls, it’s not going to make the next call any easier. Instead, remember that failure is a big part of this game.

When you get off the phone with a particularly egregious a**hole, it’s important to figure out a method for bouncing back quickly so that you don’t let this setback affect your performance on the next one.

Pro Tip: Take a walk if you need to, take a deep breath, and kenya telegram data give yourself a five-minute break—but don’t let it derail you or ruin your day. Having a strong sales mindset is the only way to rebound.
29.
A sales team’s key performance indicators are typically things like the number of calls, pickups, qualifying conversations, meetings scheduled, and other important metrics. Keeping track of KPIs can also help motivate you to improve your success rate over time and optimize your performance.

If you’re using a CRM, these metrics should be recorded automatically. Set up a dashboard to track your cold call metrics in your CRM and track your performance over time.

Pro Tip: With Close’s reporting tools, you can create a cold call performance dashboard that shows these stats in an easy-to-analyze report that’s automatically updated over time. If you want to gamify performance across an entire sales team, you can even create a leaderboard and make it a friendly competition.