The example already shows that it is not only instructive, but also customer-friendly to ask about the background. The stereotypical salesperson does not like to ask too many questions. Each question shows the customer more complexity and tends to be off-putting. Instead, the salesperson tries to push the conversation towards a conclusion as quickly as possible. This is also a mistake.
Really good salespeople ask questions until they have fully understood the customer's problem. They collect details and learn a lot in the process, including about their own product. It's not uncommon for us to learn about weaknesses in our products through questions. And only those who know all the details can suggest the best solution.
Really good salespeople are not afraid to say no, to ask questions and are not afraid to give up sales or bonuses at short notice. Be croatia telegram screening wary of salespeople who have the typical characteristics of the stereotypical salesperson. Instead, look for salespeople who surprise you. These people are human and therefore credible. They are a good partner for you and your customers.
Honesty is worth its weight in gold and the basis for a great relationship. Everyone knows the feeling as a customer when you don't fully trust the sales representative or aren't entirely sure. Nobody likes to spend money in that situation.
Set the right incentives for your team. By rewarding short-term successes, sales people will think that is the only goal. But if the goal is more long-term than the next annual report, then you need other metrics to show the successful salesperson that they are doing a great job.
If you would like to learn more about this topic, read our free sales tips that you can implement immediately and practically free of charge!