Grammatical and spelling errors

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A business text that is written illiterately reduces the level of trust. Usually, office computers have programs that check the correctness of spelling, but it is better to reread the text yourself.

Use grammar, spelling and online dictionaries if necessary. If it happens that your interlocutor points out a mistake, do not take it to heart. Repeat the corresponding rule of the us companies board of directors email list Russian language once again and remember it for the future.

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Business Correspondence Assessment Test
To assess the quality of correspondence, use a specially developed test. Rate your communication on a three-point scale based on five criteria.

Customer service
All counterparties receive well-written, timely responses. Employees know the message standards and adhere to them (e.g. response speed, addressing the client, specifying contacts for feedback). All messages are sent from the correct name and the correct email. The letter contains a comprehensive answer to the incoming question.

Grade:

3 - we use technologies and regulations that guarantee a timely and accurate response;

2 - we know the standards and try to apply them;

1 - act according to the situation.

Unambiguity
Unambiguous means that you have a channel that is considered official for the transmission of important information. For example, email. In addition, it is defined who has the authority to send official data and other important information. Otherwise, confusion is almost inevitable.

Grade:

3 - for each type of information, the appropriate channel and transmission format are used;

2 - the transfer of important data is regulated, but there is confusion;

1 - we manage somehow.

Business Ethics
This is a respectful attitude towards the interlocutor, which is expressed primarily in the fact that his last name, first name, patronymic and position are written correctly. Thus, Andrey Mikhailovich is not accidentally called Mikhail Andreevich, and the financial director has not turned into a commercial one. In addition, everything is designed taking into account the standards of GOST R 7.0.97-2016, and the text contains an exhaustive answer and is written correctly.

Business Ethics

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Sometimes you need to refer to a previous letter or provide a quote. It is necessary to provide specifics: the exact words, the date of the letter. Registration of letters helps with this.