There are also those who are demanding

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And those who are difficult to communicate with and complain all the time. If you can maintain a positive attitude when facing " high-quality " customers , everyone can do it; if you can still maintain a detached attitude and positive actions when facing customers with great resistance, it is a real test of the business capabilities of a person and a team. Today we are going to talk about what strategies product managers can adopt when facing demanding customers in order to serve them well and promote transactions or renewals.


Let’s first look at the types of customers so that we can adopt different strategies for different customers. 1. The first type of customers: full of complaints about the product and accustomed to expressing number database their emotions This type of customer has extremely high demands. They often express their opinions about product deficiencies through offensive language and like to threaten customer service with complaints. However, they will continue to use the product and constantly raise questions about the product. A common question from this type of customer is " Is your product okay? Why does it always have problems ?


" Strategy: We need to reflect on our product strength and whether it is polished well enough to support 99% of customers . However, there are always dissatisfied customers. When facing these customers, we should not be affected by their emotions and should not confront them head-on. We should face the user's problems directly and follow their emotions. Sometimes they are not really against the product, but just prefer to release their emotions and need to enjoy the service. The premise that needs to be emphasized: the product must be polished.