What is Callbell?

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Sticking
Posts: 11
Joined: Sat Dec 28, 2024 3:12 am

What is Callbell?

Post by Sticking »

Callbell is a B2B SaaS platform focused on communication between companies and customers through messaging platforms. It is a collaborative chat tool to which companies can connect their Facebook page , a WhatsApp account via WhatsApp Business API , Instagram Business and Telegram to centralize support channels and offer a better experience to the end customer, all in a centralized solution.

Specifically, Callbell allows you to unify all conversations from different instant messaging channels on a single dashboard, allowing sales and support teams to respond to customers faster and more efficiently, without having to switch between applications. Callbell has implemented a number of automation tools that allow you to send predefined responses to customers based on their requests or initiate an automated customer service process based on your needs.

Advanced analytics and reporting allow you to monitor team performance, Usage of Our Employment Database conversation metrics, and the effectiveness of communication strategies used.

How to Integrate WhatsApp with Question Scout – Main Method
If you haven't already, you must first:

1) Create a Callbell account and integrate WhatsApp Business API

2) Create a Question Scout account .

Once this is done, you can start using the Callbell API documentation to connect your business WhatsApp account to Question Scout as per your needs.

Here are some interesting examples of how to leverage this integration and improve business processes.

1) Generate WhatsApp Leads Using Question Scout

With this implementation it will be possible to automatically synchronize contacts generated in Question Scout with Callbell.

The Callbell API integration with Question Scout allows for more efficient management of WhatsApp contacts. For example, if a form is created in Question Scout to collect WhatsApp contacts, and questions and categories are included to qualify the contacts, every time a contact fills out the form, a new contact will be automatically created in Callbell with all the information collected in the form.

In this way, Callbell users will have immediate access to contact information and its categorization, allowing them to respond more effectively to customer requests and offer a better user experience.

2) Automatically send a WhatsApp message to users who complete a Question Scout form.

This implementation is even more interesting. Thanks to it, we will have the possibility to send (in a totally automated way) a WhatsApp template to all users who complete the Question Scout that you have connected via API to Callbell.

Not only that, it will also be possible to enter variables in the WhatsApp message sent, for an even more personalized service.

Let's take an example:

You have just created a Scout Question where in question 1 you ask for the contact's name and in question 2 you ask for the phone number.

Let's say we want to send this WhatsApp message template.

Hello {{1}}, thank you for filling out this form, our team will contact you as soon as possible.

Thanks to the API implementations, it will be possible to create a rule that fills the message template variable with the information entered in question 1, and then the message is sent to the WhatsApp number entered in question number
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