Are you up to date with the latest trends in your field? If a client requests a new technique or style, are you prepared to offer it? It's important to stay current. If a client feels like you can't keep up with the trends, they may leave you.
Clients don't feel comfortable with you.
6. They don't feel comfortable with you.
Clients go to beauty salons to feel relaxed and country email list refreshed. If your salon is chaotic or stressful, it could be why you’re losing clients. If you’re in a bad mood during the day or don’t feel like talking, it could come across as tired or uninterested. Play soft music, offer drinks, and free Wi-Fi. Make sure every client has a great experience.
Also read Tips on how to impress clients with body language .
You're not listening to your clients.
7. You don't listen to them.
Your clients want to be respected, listened to, and treated like important people.
Do you know when their birthday is?
Do you know what topic you talked about last time?
Do you know their favorite products or their allergic reactions to any products?
PROTIP: You can make a good impression on your client by bringing up information from your previous conversation. When your client leaves, make 1-2 notes in your diary. For example, if the client mentioned that she is getting married, next time ask her how the wedding was, etc.
Why are you losing clients? You're not communicating with them.
8. You don't communicate with them
Communication with clients is key. If a client leaves and you haven't asked them why they haven't shown up, you're essentially saying, "I don't care if you ever come back."
Pick up the phone and ask them why. If you explain that it's valuable feedback for you to improve, they won't perceive it as an annoying call. And you'll find out why you're losing clients.
Why are you losing clients? Clients can't order from you online
9. Clients can't order from you online
Times are changing. Clients expect to do almost everything online these days. They shop online, book movie tickets online, even order a taxi online. Why should they always call you? Messenger and Instagram should be one of your main tools for online appointments. You can also use services like Bookio or Visblee .
Why are you losing clients? You are not inspiring your clients.
10. You don't inspire them.
Are you prepared for one of the main reasons why clients leave you? They don't feel inspired.
You are the expert, so let them know what you will do to make them feel and look great. You can suggest some quality products, innovative procedures, or give them recommendations for care.
You can read another useful article on this topic to learn more about communication – Communication Tips for Better Results .
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