The factors we must take into account are:
Posted: Sun Apr 06, 2025 7:10 am
According to Ayrton Boldt , a good delivery experience is the backbone of a successful ecommerce business.
This makes a lot of sense since this is a highly sensitive part for the consumer as it demonstrates the level of service of the business.
How are we going to deliver the product? It's important buy phone number list to be able to recreate a traditional shopping experience, meaning that the user can receive the product just as they would in a physical store. For example, if it's a cold, perishable product, we must know how to maintain the cold chain so the product arrives in optimal condition.
How long will it take for the product or service to arrive? The most important thing about this element is that you always keep your delivery promise and that it's logical. If you're selling a plumbing service, it doesn't make sense to have a 30-day delivery because the customer probably needs it urgently.
Tracking: It is important for the customer to know where their product is so they can feel confident about the delivery.
Customer Service: This is crucial. If something happens with the order, there should be a team trained to resolve these types of issues, and they should do so with a proactive, friendly, and, above all, decisive attitude.
This makes a lot of sense since this is a highly sensitive part for the consumer as it demonstrates the level of service of the business.
How are we going to deliver the product? It's important buy phone number list to be able to recreate a traditional shopping experience, meaning that the user can receive the product just as they would in a physical store. For example, if it's a cold, perishable product, we must know how to maintain the cold chain so the product arrives in optimal condition.
How long will it take for the product or service to arrive? The most important thing about this element is that you always keep your delivery promise and that it's logical. If you're selling a plumbing service, it doesn't make sense to have a 30-day delivery because the customer probably needs it urgently.
Tracking: It is important for the customer to know where their product is so they can feel confident about the delivery.
Customer Service: This is crucial. If something happens with the order, there should be a team trained to resolve these types of issues, and they should do so with a proactive, friendly, and, above all, decisive attitude.