This data is essential to analyze and monitor the relationship between user and company . The consumer, in fact, establishes a lasting and active bond with his favorite brand, participating in the different social channels of the brand. This proactive bond allows companies to look at the user, no longer as a passive consumer (one-way communication), but as a real person who participates in the decisions that orbit around the product (two-way communication).
That is why in all marketing czech republic reverse phone lookup strategies, the company invites the user to take an action, and therefore to actively participate in the life of the company: express opinions, choose which product works best and improve the purchasing experience.
Thanks to CBE ( Consumer Brand Engagement ) we understand if our communication and marketing strategy is going in the right direction. If the interaction is too low, we can intervene in a preventive manner and implement actions aimed at involving the user.
Engagement Rate: How to Calculate It?
This that you see right here below this paragraph is the formula to calculate the Engagement Rate but it is not that simple. To monitor the user's behavior towards our content, we must analyze all the channels that the brand controls and therefore everything that digital engagement rates include.