The user's route scheme can have several nesting levels
Posted: Sat Feb 22, 2025 10:02 am
How does IVR work? To start working, you only need a virtual PBX (PBX) and, accordingly, access to IP telephony. If you need more functionality, office telephony is integrated with additional software. When calling a company that uses such a service, the first thing we hear is a greeting. It can be recorded by a speaker or generated by a computer. After that, we get to the main menu, where we can select a service by pressing the phone buttons or using voice commands.
where each point offers options for further developments. If the IVR has benin cell phone number list access to customer data from the CRM program, then individual variables can be substituted into messages from the relevant sections - the amount of debt, the order number or the appointment details. Usually, any section has a simple return to the main menu, it is necessary in case of an error or when receiving several services at once.
At the end of the conversation, the voice assistant can offer to order a call back from a specialist or evaluate the quality of the service. What types of IVR are there? Unlike operators or secretaries who manually process all information, automatic telephony interaction systems are based on automated solutions.
where each point offers options for further developments. If the IVR has benin cell phone number list access to customer data from the CRM program, then individual variables can be substituted into messages from the relevant sections - the amount of debt, the order number or the appointment details. Usually, any section has a simple return to the main menu, it is necessary in case of an error or when receiving several services at once.
At the end of the conversation, the voice assistant can offer to order a call back from a specialist or evaluate the quality of the service. What types of IVR are there? Unlike operators or secretaries who manually process all information, automatic telephony interaction systems are based on automated solutions.