Messaging applications instant messaging applications, such as telegram, whatsapp and facebook messenger, are channels called offsite chat, providing an interaction experience similar to chat. The big difference is that the lead or customer has the ease of communicating with the company directly from an application that they are used to using when chatting with their personal contacts.
hey do not require them to access a specific website or start estonia whatsapp data chatting with an operator or sales representative. Just enter the contact number.Although they use the same interaction base as sms — the user's mobile device —, if we compare these two communication channels, we notice other peculiarities: messaging apps have more interactive features;
On the other hand, a disadvantage of these applications is that they depend on an internet connection, whether via wifi or a mobile data plan. Therefore, it is crucial to know your audience well. This information can help you determine which communication channel or channels are most appropriate to obtain better results. With this in mind, you can use messaging applications to: provide more information about your products; receive order requests; send newsletters and updates such as those mentioned in the sms section.