Here are some other best practices for live chat campaigns:
Posted: Thu Feb 06, 2025 6:36 am
But what does proactive customer service look like in practice? Examples of proactive customer service include:
Contacting a customer pre-purchase via a live chat widget to walk them through the purchase process (and boost sales)
Providing automated product recommendation pop-ups that are triggered based on specific customer actions
Offering customers a knowledge base where they can find answers to common questions
Proactively DMing new followers on social media to welcome them to your brand
All of the above examples (and many more) demonstrate proactive customer support, but we’re going to focus on one specific type: pre-purchase live chat campaigns.
These campaigns are launched through your live chat widget and target high-intent potential buyers at the optimal time, in hopes of converting them. And they can drive significant ghana telegram screening revenue during Black Friday-Cyber Monday.
Best practices for Black Friday-Cyber Monday live chat campaigns
Chat campaigns are a great way to catch the attention of BFCM shoppers — even at their most distracted.
“Make sure any live chat campaigns you run are focused on customer experience and revenue impact,” according to Christiano. “Slow-to-respond agents will frustrate your customers and low-impact campaigns defeat the entire purpose of running a proactive customer service playbook.”
Contacting a customer pre-purchase via a live chat widget to walk them through the purchase process (and boost sales)
Providing automated product recommendation pop-ups that are triggered based on specific customer actions
Offering customers a knowledge base where they can find answers to common questions
Proactively DMing new followers on social media to welcome them to your brand
All of the above examples (and many more) demonstrate proactive customer support, but we’re going to focus on one specific type: pre-purchase live chat campaigns.
These campaigns are launched through your live chat widget and target high-intent potential buyers at the optimal time, in hopes of converting them. And they can drive significant ghana telegram screening revenue during Black Friday-Cyber Monday.
Best practices for Black Friday-Cyber Monday live chat campaigns
Chat campaigns are a great way to catch the attention of BFCM shoppers — even at their most distracted.
“Make sure any live chat campaigns you run are focused on customer experience and revenue impact,” according to Christiano. “Slow-to-respond agents will frustrate your customers and low-impact campaigns defeat the entire purpose of running a proactive customer service playbook.”