Define the Scope and Goal of Your Journey Map
Posted: Sun Feb 02, 2025 6:57 am
Customer Journey Map Template
The perfect framework to ensure you're consistent with industry standards.
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Download the free template
How to Create a Customer Journey Map in 8 Steps
Customer journeys aren’t often linear, and involve south korea telegram data a good deal of variation. But if you focus on one customer segment at a time—and follow these eight steps—you can create a map that works for you.
1.
What’s your goal with this journey map, exactly?
Are you trying to create an effective, predictable sales process? Working to eliminate long-standing roadblocks? Aiming to improve the customer experience, or launch a new product? And are you targeting new or existing customers?
Know your goal before you start on the map. Be specific and state it clearly, along with the steps you’ll take to reach it.
The perfect framework to ensure you're consistent with industry standards.
[email protected]
I agree to receive communications from Close. I can unsubscribe at any time.
Download the free template
How to Create a Customer Journey Map in 8 Steps
Customer journeys aren’t often linear, and involve south korea telegram data a good deal of variation. But if you focus on one customer segment at a time—and follow these eight steps—you can create a map that works for you.
1.
What’s your goal with this journey map, exactly?
Are you trying to create an effective, predictable sales process? Working to eliminate long-standing roadblocks? Aiming to improve the customer experience, or launch a new product? And are you targeting new or existing customers?
Know your goal before you start on the map. Be specific and state it clearly, along with the steps you’ll take to reach it.