We studied marketing research data, and this is singapore business mailing list what it turned out: about companies out of a thousand do not pay enough attention to training operators, and as a result, they are not entirely adequate in communicating with a client over the phone. By the way, in there were such companies out of a thousand. There is progress, but, to be honest, it is not very obvious. And again, all this leads to customer dissatisfaction and a drop in sales. As for other sales performance indicators: according to the same studies, the number of companies that do not provide scripts for communicating with clients has decreased from to since (also out of a thousand).
That is, progress is also small. But the number of missed calls decreased exactly by half - from to (that is, from % to %). And long beeps now force percent of companies to listen to their customers (in this figure was percent). How not to upset (and therefore not miss) the client? How to prevent all these mistakes? Again, everything is obvious: Try to delve deeper into the analytics of incoming calls. Track them and it will become clear where the client came from and whether he has called before.