Description of services, their cost
Posted: Sun Feb 02, 2025 3:18 am
Here it is recommended to separately describe and accept permanent services, and separately those that are provided upon special request.
It is better to describe everything that concerns ongoing services in advance. List what these actions will be and estimate their cost (upcoming costs plus a reserve for critical incidents).
Additional services are provided upon christian churches email list request and are charged either one-time or per hour.
This is how the description of services and their prices might look in the application:
No. Type of service Description of service Cost of service
1 Website maintenance and support
1. Tracking the operation of key options related to browsing pages, searching and ordering goods through the Site.
2. Tracking the process of transferring information about ordered and remaining goods (from the Site to accounting systems and vice versa).
3. Correction of identified errors.
4. Studying server performance indicators and performing the necessary actions to optimize these indicators.
5. Negotiations with the hosting provider.
6. Software update.
7. Evaluation of the Site's operating speed, actions to improve it.
8. Providing consultations to the customer’s employees.
30,000 rubles per month
2 Filling with content, consultations, necessary improvements.
1. Adding Content to the pages of the Site.
2. Making Changes to the Design and Program Code
1,500 rub./hour
Technical support for the site
Here it is necessary to describe in detail what the essence of technical support will consist of.
Please outline the procedure for providing technical support, for example:
“3.1 The Contractor provides services:
technical support for the Site - monthly during the term of the Order.
“consulting the Customer’s employees on working with the Site – upon request, etc.”
In paragraph "2. "Description and cost of Services" consulting is considered as an additional service. But this is done only as an example. A certain volume of this service can be made part of the monthly work (and included in the payment).
For example, by formulating it in the contract like this:
“3.2 The maximum volume of consulting for the Customer’s employees, included in the cost of technical support services, is 5 (five) hours per month.”
A very important point in the work of the technical support service is error correction. The process must be described in detail, specifying separately the actions for current and critical errors (describe them in the Terms). Because incorrect display of images and lack of access to the application form are problems of very different importance.
Example of wording:
“3.3 Upon detection of Critical Errors, the Contractor is obliged to:
register a bug in the bug tracker;
notify the Customer by e-mail or telephone;
begin elimination within 10 (ten) minutes after detection or receipt of notification from the Customer;
inform the Customer of the estimated time frame for the correction.
3.4 Maximum time for correction from the moment of detection or request by the Customer:
critical errors - 12 (twelve) hours;
errors - 3 (three) days."
Filling the site with content, making improvements
It is essential to provide in the contract the possibility (and conditions) of performing actions that are not included in the main scope of work.
For example, it might look like this:
"4.1 The Contractor provides services for entering Content and finalizing the Site according to the Customer's instructions. The Parties agree on the instructions by e-mail.
4.2 Tasks must contain clear requirements of the Customer for the result of the provision of services, not allowing for the possibility of double interpretation.
4.3 The Contractor keeps track of the hours spent on providing services in the Toggl program and provides access to it to the Customer’s representative.”
It is better to describe everything that concerns ongoing services in advance. List what these actions will be and estimate their cost (upcoming costs plus a reserve for critical incidents).
Additional services are provided upon christian churches email list request and are charged either one-time or per hour.
This is how the description of services and their prices might look in the application:
No. Type of service Description of service Cost of service
1 Website maintenance and support
1. Tracking the operation of key options related to browsing pages, searching and ordering goods through the Site.
2. Tracking the process of transferring information about ordered and remaining goods (from the Site to accounting systems and vice versa).
3. Correction of identified errors.
4. Studying server performance indicators and performing the necessary actions to optimize these indicators.
5. Negotiations with the hosting provider.
6. Software update.
7. Evaluation of the Site's operating speed, actions to improve it.
8. Providing consultations to the customer’s employees.
30,000 rubles per month
2 Filling with content, consultations, necessary improvements.
1. Adding Content to the pages of the Site.
2. Making Changes to the Design and Program Code
1,500 rub./hour
Technical support for the site
Here it is necessary to describe in detail what the essence of technical support will consist of.
Please outline the procedure for providing technical support, for example:
“3.1 The Contractor provides services:
technical support for the Site - monthly during the term of the Order.
“consulting the Customer’s employees on working with the Site – upon request, etc.”
In paragraph "2. "Description and cost of Services" consulting is considered as an additional service. But this is done only as an example. A certain volume of this service can be made part of the monthly work (and included in the payment).
For example, by formulating it in the contract like this:
“3.2 The maximum volume of consulting for the Customer’s employees, included in the cost of technical support services, is 5 (five) hours per month.”
A very important point in the work of the technical support service is error correction. The process must be described in detail, specifying separately the actions for current and critical errors (describe them in the Terms). Because incorrect display of images and lack of access to the application form are problems of very different importance.
Example of wording:
“3.3 Upon detection of Critical Errors, the Contractor is obliged to:
register a bug in the bug tracker;
notify the Customer by e-mail or telephone;
begin elimination within 10 (ten) minutes after detection or receipt of notification from the Customer;
inform the Customer of the estimated time frame for the correction.
3.4 Maximum time for correction from the moment of detection or request by the Customer:
critical errors - 12 (twelve) hours;
errors - 3 (three) days."
Filling the site with content, making improvements
It is essential to provide in the contract the possibility (and conditions) of performing actions that are not included in the main scope of work.
For example, it might look like this:
"4.1 The Contractor provides services for entering Content and finalizing the Site according to the Customer's instructions. The Parties agree on the instructions by e-mail.
4.2 Tasks must contain clear requirements of the Customer for the result of the provision of services, not allowing for the possibility of double interpretation.
4.3 The Contractor keeps track of the hours spent on providing services in the Toggl program and provides access to it to the Customer’s representative.”