Delegate control authority. Software aimed philippines whatsapp at analyzing employee productivity provides a lot of data. The manager should not dive into it and analyze the details. It is better to delegate these functions to line managers, and information security violations to a specialist in the appropriate profile.
Treat control as a systemic activity. Such software shows the real activity and workload of remote customer service specialists. It is important to take countermeasures caused by objective necessity. For example, some malicious intent may be grounds for dismissal. The specialist's mistakes are a reason to take a closer look at the workload and volume of work. If the problem is repeated over several months, this may also be a reason for dismissal.
All employees must be under control. Of course, the requirements may differ depending on the specialist's work and their level of access to information. Each employee will be more responsible in fulfilling the assigned tasks, knowing that there is a demand from everyone. Such systemic observations are perceived as a measure of maintaining discipline in the company.
If you are aiming to implement automated control, it is important to document the use of the system. The company's employees must know about the installed software and understand the purposes for which it was done. It is also necessary for each specialist to sign the corresponding consent. Therefore, the organization draws up a document reflecting the following tasks solved by the automated control system:
analysis of employees' compliance with work regulations and performance of work in accordance with job descriptions;
control over the use of company equipment for business purposes;
Ensuring information security and confidentiality measures.
The automated system is primarily aimed at protecting the company's data. They are stored in the computer's memory and can be used for personal gain. Therefore, control is not surveillance of personnel, but targeted activities to ensure information security and improve the efficiency of work processes.