Tips for Bypassing the Secretary When Making a Call
Posted: Sun Dec 22, 2024 7:08 am
In the process of cold sales, you have to break the ice between the client and the seller. It is not easy for a manager to solve the problem of breaking through to the decision maker. Assistants and secretaries, who are instructed to "not let in" and "not connect", prevent this. But there are several tips that can be followed to bypass this barrier:
Watch your tone
Practice developing a confident and kuwait phone number cheerful, authoritative enough, strict tone that excludes objections. This skill requires regular practice. It is in this voice that you will communicate an important message for the decision maker. If you get confused, the secretary will politely refuse.
Find yourself an assistant
If the caller has a secretary, it is clear that this is an important person with a certain weight. You can assign this role to a colleague. To ensure that the conversation goes smoothly, prepare a small script for him.
Assistant Sales Manager
Source: shutterstock.com
Offer something tangible
You can report the need to give the decision maker something tangible: a book, a flash drive with classified information, a gift for an anniversary, etc. This method can work. If successful, prepare a present for the secretary as well.
Use special terms
You can load the secretary with technical specifications and details, complex and incomprehensible words. When it is not clear, let him figure it out himself.
A request to connect with the manager in a foreign language may lead to success. English may not help - what if the secretary speaks it perfectly? An online translator can give a phrase in another language. It is unlikely that the assistant will dare to refuse a foreigner his contact with the decision-maker.
Use your imagination
Your preparations should include a situation with a solution to an urgent task. We act assertively and persistently. The skill needs to be trained. The voice is excited - you are late for the plane, and you urgently need to agree with the decision maker on an important issue that can deprive the company of a significant contract.
Make friends with the secretary
If the client is extremely important to you, try to become a friend of his assistant. Your voice can become familiar if you call the reception more often, talk about neutral topics. When it comes to asking to connect with the decision maker, the familiar person will most likely be helped.
Call another department
You can pretend that you have dialed a slightly wrong number. If you are convincing enough, the staff will take you for a friend, a close decision maker. And they will transfer you to the right number.
Call before or after business hours
Often, managers are responsible people who care about their company; they come to work earlier and leave later than their staff. At this time, you can catch them on the spot and talk.
Watch your tone
Practice developing a confident and kuwait phone number cheerful, authoritative enough, strict tone that excludes objections. This skill requires regular practice. It is in this voice that you will communicate an important message for the decision maker. If you get confused, the secretary will politely refuse.
Find yourself an assistant
If the caller has a secretary, it is clear that this is an important person with a certain weight. You can assign this role to a colleague. To ensure that the conversation goes smoothly, prepare a small script for him.
Assistant Sales Manager
Source: shutterstock.com
Offer something tangible
You can report the need to give the decision maker something tangible: a book, a flash drive with classified information, a gift for an anniversary, etc. This method can work. If successful, prepare a present for the secretary as well.
Use special terms
You can load the secretary with technical specifications and details, complex and incomprehensible words. When it is not clear, let him figure it out himself.
A request to connect with the manager in a foreign language may lead to success. English may not help - what if the secretary speaks it perfectly? An online translator can give a phrase in another language. It is unlikely that the assistant will dare to refuse a foreigner his contact with the decision-maker.
Use your imagination
Your preparations should include a situation with a solution to an urgent task. We act assertively and persistently. The skill needs to be trained. The voice is excited - you are late for the plane, and you urgently need to agree with the decision maker on an important issue that can deprive the company of a significant contract.
Make friends with the secretary
If the client is extremely important to you, try to become a friend of his assistant. Your voice can become familiar if you call the reception more often, talk about neutral topics. When it comes to asking to connect with the decision maker, the familiar person will most likely be helped.
Call another department
You can pretend that you have dialed a slightly wrong number. If you are convincing enough, the staff will take you for a friend, a close decision maker. And they will transfer you to the right number.
Call before or after business hours
Often, managers are responsible people who care about their company; they come to work earlier and leave later than their staff. At this time, you can catch them on the spot and talk.