This leads to customer dissatisfaction and vietnam telegram a decrease in their loyalty. Secondly, the human factor: the operator may misunderstand or convey information. In addition, telephone conversations are not always convenient to record and analyze, which makes it difficult to control the quality of services. E-mail Benefits of email service: Convenience and accessibility. Clients can contact us at any time, regardless of the company's working hours. Documentation. All requests and responses are saved, which makes it easy to track the history of interactions. Cost-effective: Handling emails is cheaper than making phone calls.
Despite the advantages, there are also disadvantages of email service. Long response times negatively affect customer satisfaction. In addition, the lack of live communication often leads to misunderstandings or misinterpretations of messages. Such factors reduce customer satisfaction. Online chat Allows you to resolve issues instantly. The advantages of chat service include quick response to requests, the ability to service several clients simultaneously, and reduced workload on call centers. However, there are also disadvantages to the service. One of the main problems is the lack of personal contact, which makes it difficult to understand client emotions and the intricacies of the request.