Politely Refusing a Client: Key Rules

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In most cases, a business does not have the right to refuse service, since it is entering into a public contract. Due to an unlawful refusal, the consumer can go to court.
There are legitimate reasons for refusing service, such as if a person is a threat to the safety of others or is intoxicated. You can refuse to return a product if the legally established period has passed or the product is non malaysia telegram mobile phone number list -returnable. You can also refuse to sell to a buyer without documents if the product has an 18+ restriction.
A business can set its own rules for visitors, such as a dress code or allowing visitors to bring their own alcohol, but in this case, charge a corkage fee. The main thing is that these rules do not violate the rights of consumers prescribed by law and apply equally to everyone. It is also important to make the information accessible - for example, by posting it on a website, door, sign, or menu.
To maintain customer loyalty and reputation, a salesperson or manager must be able to handle objections. As an alternative, you can offer a discount, additional services or small gifts.