Slow Response Time to Queries and Issues
Posted: Wed Jan 22, 2025 6:39 am
McKinsey research suggests that online consumers demand swift responses on social media, with 40% of potential customers expecting replies within an hour, and 79% within 24 hours. Customers expect these quick replies to come via their preferred communications channel – whether it be email, social media, SMS, or live chat. A swift response can often spell the difference between a lost sales opportunity and customer satisfaction.
You can use a combination of human brazil whatsapp number data resources and technology, to increase your ability to respond in a timely manner to queries and customer support issues. AI chatbots and an online resource/knowledge base can provide automated responses to the most common queries. At the same time, you can train your customer support staff in the best ways to handle queries efficiently.
With IDT Omnichannel Messaging, you can provide support and customer interactions on the world’s most popular social media platforms. With IDT Express SMS, you can reach all mobile users instantly, ensuring delivery and engagement – and enjoy the benefit of high open rates and personalized interactions, boosting customer satisfaction and loyalty. Using IDT, you can even set up automatic failover to ensure uninterrupted communication with your customers.
You can use a combination of human brazil whatsapp number data resources and technology, to increase your ability to respond in a timely manner to queries and customer support issues. AI chatbots and an online resource/knowledge base can provide automated responses to the most common queries. At the same time, you can train your customer support staff in the best ways to handle queries efficiently.
With IDT Omnichannel Messaging, you can provide support and customer interactions on the world’s most popular social media platforms. With IDT Express SMS, you can reach all mobile users instantly, ensuring delivery and engagement – and enjoy the benefit of high open rates and personalized interactions, boosting customer satisfaction and loyalty. Using IDT, you can even set up automatic failover to ensure uninterrupted communication with your customers.